FAQ'S

Q.  Can I Schedule a pickup for Saturday or Sunday?

A.  Certainly. Our crews work 7 days a week to accommodate your busy schedule. Call Best Sanitation at 860-355-3399 today.

Q.   Can you come into the home to get items?

A.  Two guys can go anywhere in and around your home to get your items. All you have to do is point the items out.

Q.   What can I do with my fireplace ashes?

A.  Ashes from your fireplace or grill can retain heat for up to 4 days! Often the ashes you thought were cold are exposed to the open air when we dump    your container and    re-ignite! This puts the driver at risk and can cause major property damage. PLEASE DO NOT DISCARD YOUR ASHES IN THE TRASH.*USE THEM TO FEED YOUR GARDEN.

Q.  Why don’t you offer every other week service?

A.  It is confusing to both you the customer and our drivers to maintain the proper on-week schedule.

Q.  Why do you Charge for large or unusual items?

A.  Items such as furniture and appliances are not considered normal   household volume; therefore an extra charge will be assessed.

Q.  If I forget to put out my trash, can you come back another day And get it?   

A.  There are many times that we are able to come back, depending on   your location. Just give us a call (860-355-3399) and we will be happy to assist you. Please note that if a special pick up is done, an added charge may be assessed.

Q.    Why do you not come back or credit my account when roads are Not accessible due to weather conditions?

A.  Our rates are based on volume, not number of pickups per month. Therefore, when we get to your house the following week, we are taking double the volume and are getting charged for it at the transfer station.

Q.  Can you do light demolition work?

A.  Our trucks and staff are equipped to do waste removal only. The best option would be to contact a general labor to do the bulk of the work, and then we will haul it away once the material is ready to go.

Q.  Can you do the job after business hours?

A. We can be very flexible with our schedule. Please call us to discuss your specific needs.

Q.  What is a cubic yard?

A.  A cubic yard is three feet high by three feet wide by three feet deep.

Q.  Do you offer scheduled appointments?

A.  Yes, we do offer scheduled and/or after business hours appointments. We attempt to make the process as simple and easy for you as possible.

Q.  How do you charge?

A.  Generally, we charge based on the volume that the material takes up in our trucks. Unusually heavy items, however, are charged based on weight.

Q.  Can bad weather conditions cause my service to be interrupted?

A. Yes, there are times weather conditions can make it impossible to provide service. To avoid possible damage to your property and to insure everyone’s safety, we rely on our experience and judgment.  If service is interrupted, all customers will receive service one day later the rest of the week.

Q. How much notice do I have to give you?

A.  Generally, most additional pickups can be done on your regular service day, so we would need to be contacted the prior day.

Q.  What if I put extra items out with my regular trash?

A.  To avoid surprises to our customers, we radio the office and attempt to contact you if the cost of collecting the extras is expensive. Generally, we try to get your approval on the phone. If that is not possible, we will leave a message and return for the extras upon approval.

Q. What items don’t you take?

A. We cannot take the following items: Fireplace Ashes, Paint, Batteries, Oil, Gasoline, any Chemicals or Liquids or Large quantities of soil, rock brick or big heavy wood. If you are not sure whether we can take it, please give us a call. We are here to help.

Q. Do I have to use a specific size bag?

A.  No. Bags weighing less than 50 pounds each are easily handled and gladly accepted. Since we like to do a thorough job and do not want to leave your property or neighborhood littered, please have all your trash contained in bags.

Q.  Do you take Hazardous materials?

A.  No, unfortunately our trucks are not licensed to haul these types of materials. If you have a question about a type of material, please contact us.

Q. Will you take an air-conditioner, de-humidifier or refridgerator?  

A. Yes, for an additional fee, we can remove these items. We must bring them to a seperate facility, so that the freon can be removed, and properly diposed of. The usuall cost to pick these items up, is about $50.00 for (1) and an additonal $35.00 per item after (picked up at the same time). Also, we would schedule a day (usually different from your normal trash day) to come out and remove these items.